For Paid-Up Renaissance Passengers
What to do?
On Sept. 25, 2001, Renaissance Cruises announced that it ceased operations and intends to file for bankruptcy protection. According to the Federal Maritime Commission (FMC), because Renaissance did not operate any cruises that originated in U.S. ports, Renaissance was not required to participate in the FMC bond program. Therefore, no FMC bond claims can be submitted.
Customers who purchased trip cancellation insurance should check with the insurance carrier to determine whether the coverage applies to supplier bankruptcies.
Customers who made payments to Renaissance by credit card should contact their credit card company immediately. Under the Fair-Credit Billing Act, cardholders have 60 days from the time they receive the billing statement on which a charge first appears to refuse payment for services not rendered. Instructions for doing so appear on the back of all credit card statements. Even if a customer has already paid the charge, or if the 60-day window noted above has passed, it is still advisable to request a credit for the charge. Source: ASTA
Printable Press Release Statement Copy -- A copy of the press release for use by booked passengers who need the statement to submit to their credit card and insurance companies.
Renaissance Ceases Operations -- Official Statement
Renaissance Cruises, A Final Bon Voyage, by Linda Coffman
CSA Instructions for Insured Renaissance Passengers
Current Cruise News
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