CSA Provides Travel Protection for Renaissance Cruise Customers
CSA Stands by Its Customers in This Time of Ambiguity
SAN DIEGO, Sept. 25 -- On September 25, 2001, Renaissance Cruise Line ceased operations due to financial issues. CSA advises our insureds that have a scheduled cruise through Renaissance Cruise Line to do the following:
-- If you paid for this trip by credit card you should immediately dispute the payment with your credit card company. Once you have filed your dispute please contact CSA at (800) 348-9505 to request a claim form.
-- If you paid for this trip with a check or by cash, please contact us at CSA to request a claim form.
-- If you were on a Renaissance Cruise Line ship and need assistance, please call our assistance service provider at (800) 888-8459 toll-free from within the United States. If you are calling from outside of the U.S., please call collect at (410) 257-5702.
As always, CSA's emergency assistance service provider and our customer service staff are dedicated to providing all customers with prompt service for all travel insurance needs. CSA is the only travel insurance company that provides insureds with Unlimited Emergency Evacuation Service Benefit to our customers anywhere in the world. For more information, please call CSA at (800) 348-9505.
As a footnote: None of Renaissance's cruises departed from the United States; thus, the deposits of North American travelers with pending bookings will not be covered under the Federal Maritime Commission's bond program.
Printable Press Release Copy -- For use by booked passengers who need the Renaissance statement to submit to their credit card and insurance companies.
Renaissance Cruises, A Final Bon Voyage, by Linda Coffman
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